{"id":46,"date":"2019-10-11T17:30:36","date_gmt":"2019-10-11T17:30:36","guid":{"rendered":"http:\/\/testsite.condocontrol.com\/Navona\/?page_id=46"},"modified":"2019-10-11T17:35:16","modified_gmt":"2019-10-11T17:35:16","slug":"website-faqs","status":"publish","type":"page","link":"https:\/\/navonaatthecolony.com\/index.php\/website-faqs\/","title":{"rendered":"Website FAQs"},"content":{"rendered":"\n

How do I change my password?<\/strong><\/p>\n\n\n\n

To change your password, log in to your portal.  Just below the banners, next to Logout<\/em><\/strong> you will see your display name.  Please click that which will take you to Manage Profile<\/em><\/strong>.   Then click on Manage Password<\/em><\/strong>.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive – passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. “miami115” vs “MIAMI115”).  We recommend you don’t use common words or names that could easily be guessed by someone else.<\/p>\n\n\n\n

What if I forget my password?<\/strong>
If you forget your password, click on\u00a0Login<\/em><\/strong>\u00a0just below and to the right of the banners and select\u00a0Forgot Password?<\/em><\/strong>\u00a0\u00a0Enter your username and click on Send Password.\u00a0 Your password will be sent to the email you registered with.<\/p>\n\n\n\n

Can I change my username?<\/strong>
Yes, please contact your property management to change this<\/p>\n\n\n\n

What if I forget my username?<\/strong>
If you forget your username you would need to contact your property management staff and they can send you a user\/password reminder.I have trouble accessing the system, what can I do?<\/strong>
If you are using Internet explorer make sure you add your portal to trusted sites. \u00a0If you have other issues with other browsers please contact Condo Control Central at\u00a0contact@condocontrolcentral.com <\/a>and provide the error message.<\/p>\n\n\n\n

Is access to the system and the information transmitted secured?<\/strong>
Yes, access to CCC is via SSL and all the information is encrypted.<\/p>\n\n\n\n

I own more than one unit. Do I need more than one username?<\/strong>
No, you do not<\/p>\n\n\n\n

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How do I update my information?<\/strong>
To update your information, please contact your property management office<\/p>\n\n\n\n

How do I change my email address?<\/strong>
To change your e-mail address, please contact your property management office <\/p>\n\n\n\n

How can I update the information for my pet?<\/strong>
To update your pet information, please contact your property management office <\/p>\n\n\n\n

Why can\u2019t I add a new pet I just got?<\/strong>
You must always register your new pet with the Property Management office as soon as you bring him\/her into the property.<\/p>\n\n\n\n

How to update your emergency contact information?<\/strong>
To update your information, please contact your property management office<\/p>\n\n\n\n

When does management need to contact these emergency contacts?<\/strong>Management utilizes emergency contacts in the event there is an emergency in your unit and we cannot reach you or other unit occupants.<\/p>\n","protected":false},"excerpt":{"rendered":"

How do I change my password? To change your password, log in to your portal.  Just below the banners, next to Logout you will see your display name.  Please click that which will take you to Manage Profile.   Then click on Manage Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":6,"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":53,"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/pages\/46\/revisions\/53"}],"wp:attachment":[{"href":"https:\/\/navonaatthecolony.com\/index.php\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}